Archive for February, 2011

Understanding Spa Culture: Part 2

Monday, February 28th, 2011

How do you like your waxing? Are you the type that prefers it to be quick with larger fewer pulls so as to ‘get it over with’? Or, would you rather the esthetician wax smaller pieces at a time so it’s less painful but takes longer?

Some clients prefer the no nonsense form of waxing where the esthetician applies larger panels of hard wax and positions a fan over them so they will dry and set faster. It will be more painful if it is done this way but you will be finished much sooner and the result will be long lasting. Expect flinching until the wax service is finished.

However, a majority of our clients prefer the less painful route of applying smaller panels and peeling them up gently. We always use the fan to dry and set the panels of hard wax that are applied. But should you opt for this method, it’s important for the esthetician to keep your mind off of each pull. The results are excellent and it all depends on whether you are willing to wait until this slower more pleasant method is completed.

We are finding that the waxing client of today prefers steady conversation so as to distract her from the pull that is about to be made. It’s becoming a strategy at Body Restoration Spa to make the client feel that the waxing can happen while she is not thinking about it. The conversation made during the service is a part of the service itself. There are relationships between esthetician and client that span eight years at Body Restoration Spa and have become personal. Clients prefer to stay with the same esthetician because this is the technician who has seen their nether regions and has provided such personal services for them. They’d rather not see a different esthetician each time. Personal privacy is an issue when getting comfortable with the waxer.

We have two waxing rooms in the middle area of the spa. We have discontinued the use of the front waxing room just off from the reception area. Feedback indicated it wasn’t private enough for the client receiving a Brazilian wax so close to the activity in the reception area.

We stopped using the front wax room in September of 2010 and have not looked back. Plans are in the works to create an additional wax room within another area of the spa.

Feel free to let your esthetician know if you prefer the faster method or the slower method of waxing when it comes to bikini waxing. We use the Cadillac of all hard waxes for an area as tender as the bikini line so you know it will always be in your best interest no matter which method you decide.