“What does the massage include?”
When a caller asks this, my instincts are usually correct. They are looking for an erotic massage and want to make sure that we provide that before they make their appointment. Without making any assumption, I go into the commercial and explain that we massage hands, feet, back, legs, arms, face and scalp. Then they probe deeper. “Y’all massage d****?” They cannot believe that for $80, a 1-hour massage will not include a happy ending. If I had trusted my instincts, I would have replied, “We offer non-sexual therapeutic massage” in the first place.
As a spa, we need to set boundaries. Screening callers and informing them they need to complete the medical form or Client Profile as we like to call it should give the caller a hint that this is not a place for adult entertainment.
“What kind of massage do you do?” Once again, I cut to the chase with my usual reply, “Non-sexual therapeutic massage for women and men.” The caller, who sounded like a middle-aged male, responds, “That’s exactly what I was looking for.” He quickly ends the call. His feathers are obviously ruffled by my response. If he were a regular massage goer, he would have asked for a 1-hour massage for specific reasons, i.e. relaxation, pain relief.
Body Restoration Spa is located on a third floor and clients are buzzed in. Spas are safer on a second or third floor without the riff raff that may wander up from the street. We make every effort to attract and maintain a clientele looking for a place to unwind and heal.